Customer Service


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Home | Customer Service

Customer Service

Learn the best practices for outstanding customer service!

Using a Customer Satisfaction Exit Survey to Gain Valuable Feedback from Students Who Leave Your Dance Studio

There will always be students that come and go at your dance studio. Can this be a good thing? Absolutely! One really helpful way to make improvements at your dance studio when a student leaves is to ask the parent if he or she would be willing to fill out a short survey. Parents are usually very impressed that you care and are therefore willing to participate. . . . keep reading

How to Streamline and Simplify Communication with Students, Parents, and Staff

How do you keep up with and manage the hundreds of pieces of information and important communications that come into and out of your dance studio each week? Learn ways to streamline and simplify the multitude of information coming in via email, phone, text messages, social media, postal mail, face to face communication and more. . . . keep reading

Download: A Class-Teacher-Studio Evaluation Feedback Form for Parents
This is an evaluation form that you can use to gather wonderful feedback on the quality of instruction, interaction with students, studio facility and more. Giving the evaluation to parents about six weeks into the start of a new school year and then again a few months before your year-end will allow you to make adjustments and measure progress. . . . keep reading

How to Overcome Negativity, Rumors or Harsh Reviews of Your Dance Studio

What do you do if a negative comment from a parent or former student is posted online in a review or spread on social media? There are three important groups of people you communicate with that can have an impact on how you monitor and manage your online and offline reputation. Find out what to do if you face the unfortunate challenge of disgruntled former faculty, angry parents . . . keep reading

Audio: How to effectively communicate with parents about important deadlines, the benefits of dance education, getting involved, plus handle any concern so that you deliver the best customer service at your dance studio
Listen to the replay from our live member's only teleseminar and learn some tips on communicating with parents, getting them involved and ultimately delivering great customer service at your dance studio. . . . keep reading

Dance Studio Customer Service: Five Secrets to Increase Your Enrollment at the First Point of Contact with Potential Students
Research shows that customers buy on service over price. Dance studios, like any other business, are . . . keep reading

8 Best Practices for Answering the Phone at Your Dance Studio

Your phone is an important touchpoint of your business. Every time your phone rings you have an opportunity to make a lasting positive impression on your potential students and current customers. Touchpoints are defined as all of the physical, communication, and face to face interactions your customers experience with your dance studio. . . . keep reading

9 Ways to Effectively Handle Negativity and Dissatisfied Customers at Your School of Dance
By: Kathy Blake
Every business is going to have a certain percentage of dissatisfied customers. It is important to know that with every exchange you have, every conversation, every class, and every performance people are talking. What you can do as a studio owner is to be responsible for providing a sensitive interaction with people. . . . keep reading

• September Member Updates & Info for you

• competitive placement

• payscale issues already!!!

• Problem with Past Employee

• Aug. teleseminar replay and transcript

• internet access

• Desk Staff

• Parent/Student contract

• Frustrated...mad too.

• Dance Exams

• Bellhop routine song suggestions

• More email - communication tools

• Dancewear

• Costumes in Canada

• Competitor videotaping our professional performanc

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"It's my #1 source for help, support, and knowledge on how to run a successful dance studio." - G.M., School of Dance, CA

“I just want to thank you for taking the time to share your words of wisdom for this industry. This is truly appreciated as a new owner of a dance studio.” - Gladys K.

"You have helped me and my new studio venture so much. I would not know what I would have done without your support. I just finished my student handbook and noticed last night that you have support for that as well. You really do know exactly what studio owners need!!" - C.M. Performing School of Dance, LA

This website has helped me organize my life and I love it! I really look forward to the forms, new cool marketing tips, and reading about how successful studio owners handle the different aspects of their studio operations. I just can't get enough! It's like you read my mind. When issues arrive with parents, students or with my staff, I feel like I am prepared to handle each situation because your articles have covered it all!" -S. Gonsman, The Dance Stop, CA