Frequently Asked Questions

Here are some of our most common questions that we are asked by visitors and current members. If you can't find the answer to your specific question, contact us and we'd be happy to help. We want you to have an experience that goes beyond member satisfaction, we aim for member delight!

I can't remember what e-mail address I used or my username what can I do?

I received a message that my account has been locked for 24 hours because of a dual log-in. Why did this happen?

Can I renew my membership over the phone or online?

I would like to upgrade to the Annual Plan, can I do that?

How can I find out my username and password if I forgot them?

Where can I change my personal information such as mailing address, e-mail address, credit card details and website login name?

Q: I can't remember what e-mail address I used or my username, what can I do?

We can look up your account in one of three simple ways, by your last name, your email address or by the chosen username you selected when you registered as a member. You can send an email to webmaster@dancestudioowner.com or call us at 1-800-579-1805 and we will get back to you within 1 business day or less to help you.

Q: I received a message that my account has been locked for 24 hours because of a dual log-in. Why did this happen?

The site will detect a simultaneous log-in on two different computers of one member's account, and automatically locks the account. This protects users from anyone fraudulently using their account, and it protects Dance Studio Owner from members sharing their accounts. If you log in from your smart phone, log out before logging into your computer. Or if you are using two computers in your office, log out of one before logging into the other one.

Q: Can I renew my membership over the phone or online?

A: Yes. Online you can click here and just follow the instructions. A "renewal" button is also available on our website. If you wish to renew by phone, please call 1-800-579-1805. We cannot process new memberships by phone, only renewals.

Q: I would like to upgrade to the Annual Plan, can I do that? 

A: Yes, you can. You can upgrade to a premium membership by going to the subscription page, choose the new membership level you would like and select 'Yes' in the 'Is this a renewal box?' You will be upgraded to the new plan and you will be credited for the unused time on the old plan. You can also call us at 1-800-579-1805 and we can upgrade you by phone.

Q: How can I find out my username and password if I forgot them?

A: Please visit the following link: Member Area and you can enter your email address in the "Forgotten Password" are and you will be emailed your username and password immediately.

Q: Where can I change my personal information such as mailing address, e-mail address, credit card details and website login name?

A: First you need to log into the Dance Studio Owner website using your username and password. On the homepage scroll down to the "Resources" section on the left side. Click on "Your Account". Scroll down and select what you wish to change, then re-enter your password. Your entire profile should appear on screen. Remember to click on the "Update" button at the bottom of the page after you have changed your information.