Customer Service
From questions about class levels to feedback on costume fees, parent concerns can feel constant. But here's the thing, parents aren't working against you. In fact, with the right approach, they can become one of your strongest supporters....keep reading When we start to prepare our studios and staff for the busy dance season, we may be tempted to assume that our studio families are putting the same amount of time and effort into their own dance class preparations. There are two important ways studio owners can ensure students and families have a positive experience at dance class; setting expectations and proactive preparation....keep reading
How to Turn Dance Parents Into Your Studio’s Biggest Allies
Studio communication strategies for the first day of dance class and beyond
Join Jessica Michaels, Global Program Director of Wingman for Dance, as she shares how (and why) to inspire your dancers to become more compassionate, empathetic and inclusive young leaders....keep reading When it comes to soliciting feedback from dance parents and students, most studio owners cringe! What will they really say? In this webinar you'll hear how to powerfully approach complaints; they can start out as problems but you can transform them into business building opportunities....keep reading
Inspiring The Next Generation of Compassionate Leaders
Problems or Opportunities? Survey for Feedback vs Let Customers Bring You Concerns
In this training Jill Tirone walks you through the steps to implement and use a lead follow up system in Trello. You'll learn how to create your own board, set up lists, and create lead cards. Utilize this easy system to take your leads through a follow up process that will guarantee you never miss an opportunity to connect, capture, and follow up with your potential students....keep reading When we start to prepare our studios and staff for the busy dance season, we may be tempted to assume that our studio families are putting the same amount of time and effort into their own dance class preparations. There are two important ways studio owners can ensure students and families have a positive experience at dance class; setting expectations and proactive preparation....keep reading
How to Use Trello for Student Lead Management and Follow UpStudio communication strategies for the first day of dance class and beyond
When it comes to soliciting feedback from dance parents and students, most studio owners cringe! What will they really say? In this webinar you'll hear how to powerfully approach complaints; they can start out as problems but you can transform them into business building opportunities....keep reading Your word of mouth reputation is more than just the personal referrals you get from happy dance parents and students. Today, your online reputation matters just as much, if not more. In this seminar you will learn how to ask for reviews from your raving fans and how to engage on social media to build your studio's great reputation....keep readingProblems or Opportunities? Survey for Feedback vs Let Customers Bring You Concerns
Build your online and offline reputation to grow your studio
It only takes one negative review on Yelp or critical comments on Facebook to freak a dance studio owner out. Can you make everyone happy? Of course not! Discover how you can transform your relationship to complaints and customer service at your studio....keep reading
Costuming is such an important part of a dance studio business. If you're wondering how to make informed selections and set pricing for a fair profit on holiday, competition and recital costumes, this information will show you how!...keep reading
It often takes a misunderstanding, upset from parents or students, or a breakdown in your business processes to uncover where you need a policy. Did you know that your dance studio policies are essentially the terms and agreements for which customers are doing business with you? Here are tips to make your handbook is user guide to getting the most out of participating at your studio....keep reading
