Articles tagged with Customer Service
A recital without a welcome address is like a recital without a program. Framing your performance is important. It gives your show a beginning, middle and end. With such a variety of ages, styles of dance, and audience members in attendance, adding a welcome or introduction creates the feeling of a common experience....keep reading
If you’re tired, you’re not alone. And, your faculty and students most likely feel it too. It’s hard to stay inspired when everything feels like a grind. Burnout is a signal that it’s time to reset physically, mentally, and emotionally. Movement, the core of what you do, can be a tool to help you reclaim your energy and refocus your purpose....keep reading
From questions about class levels to feedback on costume fees, parent concerns can feel constant. But here's the thing, parents aren't working against you. In fact, with the right approach, they can become one of your strongest supporters....keep reading
As a busy dance studio owner, it’s easy to focus on providing top-notch dance education while overlooking the impact of everyday interactions—whether it’s a phone call, a quick chat in the lobby, or a response to a social media message.These conversations help shape how families perceive your studio and can be the deciding factor in whether a potential student enrolls. Keep reading to discover how mastering these first impressions can significantly boost your enrollment....keep reading
Effective communication with absent students is crucial for student retention. This is a great time of year to revisit your systems and processes around absences and ensure you have effective communication channels in place. Here are five simple steps to help keep your students around for years to come....keep reading
In this powerful member training, we explore the value of feedback in running a successful dance studio. You'll gain personal insights and strategies on how soliciting and responding to feedback from families, staff, and students can transform your leadership approach and studio operations. We'll dive into the challenges of receiving feedback, especially for creative professionals, and highlight actionable practices for turning feedback into a powerful growth tool....keep reading
Join Jill Tirone and Suzanne Blake Gerety for a conversation with studio guru and production manager Joe Naftal on how you can make 2023 the best year for recital organization and systems. From pre-production to the final bow, let's discuss how you can keep everything in line to make your shows go off without a hitch... even if your show is just around the corner!...keep reading
Emotions can run high in a dance studio -- especially when you are managing the expectations, demands, and concerns of parents. When you know the difference between a parent with a problem versus a problem parent, you can swiftly take action to make sure whatever ups and downs you face that it is doesn't crush your spirit or passion....keep reading
Maybe you are always hoping for smooth sailing and then get incredibly disappointed by the fact that this is an impossible notion. Here are three ways you can transform your relationships to problems, call it drama, chaos, whatever! The goal is for you to embrace every problem as an opportunity to grow....keep reading
The studio front desk is the center of your studio's success! In this webinar hosted by Jill Tirone and Suzanne Blake Gerety featuring Joe Naftal of Naftal Creative, we'll kick off the new year by focusing on difference-making front desk operations. Your staff who work at your front desk are the key first impression makers and are involved in almost all touchpoints between dancers, parents, and the studio business. You'll hear what makes a great front desk staff member in our changing and evolving dance industry. Get actionable tips on how to approach training your staff to deliver excellent customer service experiences every day so you can build enrollment and wow your current families....keep reading
