Frequently Asked Questions
Here are some of our most common questions that we are asked by visitors and current members. If you can't find the answer to your specific question, contact us and we'd be happy to help. We want you to have an experience that goes beyond member satisfaction, we aim for member delight!
What levels of membership do you offer?
What is included at each level of membership?
How do I find out what member plan I am subscribed on?
I've been a long-time member paying legacy pricing, does my membership include REV PERKS?
I'm on a legacy plan, will my price be increasing?
When does my Plus level subscription renew?
What does the Pro level membership include?
Can I downgrade to the free level of membership?
Q: What levels of membership do you offer?
A: As of July 15, 2017 we offer four levels of membership:
- Basic (Free)
- Essential ($39/month, Cancel Anytime)
- Plus ($399/year which includes REV PERKS)
- Pro ($1,999/2 Years) which includes REV PERKS as well as the Twinkle Star Dance Curriculum
Q: What is included at each level of membership?
A: You can view the member benefits of each level here. Our Plus and Pro membership levels include REV PERKS for studios located in the United States and Canada.
Q: What are REV PERKS?
A: REV PERKS are exclusive Plus and Pro member level benefits, never before offered for our DanceStudioOwner.com members from Revolution Dancewear. You can view the full list of REV PERKS and details here. REV PERKS is currently only available for customers in the US and Canada. If you would like to receive REV PERKS by subscribing or renewing into our Plus or Pro membership plans, call us at 1-800-579-1805 or renew here online.
Q: How do I find out what member plan I am subscribed on?
A: If you are unsure of what member plan you are subscribed on or if you wish to renew or upgrade, please call us at 800-579-1805 or email [email protected] if you need account assistance.
Q: I've been a long-time member who subscribed before REV PERKS were made available, does my membership include REV PERKS?
A: We appreciate our long-time members. All members who subscribed before REV PERKS were made available get all the member benefits at the Essential Member Plan level. It's all the content, resources and support found on DanceStudioOwner.com. If you would like to receive REV PERKS benefits, you will need to renew your membership into a Plus or Pro level plan. At that time we will review your account to see if any pre-paid membership fees from a past annual subscription is eligible to be credited toward your new membership fees. Please call us so that we can personally assist you with your renewal.
Q: I'm on a legacy plan, will my price be increasing?
A: Our legacy pricing is discontinued to new members. Existing members can maintain original subscription pricing. You can continue to enjoy all of our resources, support and information on DanceStudioOwner.com for as long as you keep your membership active. Legacy pricing does not include REV PERKS.
Q: When do I get charged?
A: When signing up for a DanceStudioOwner.com (DSO) paid membership subscription, you agree to pay DanceStudioOwner.com all subscription charges associated with your selected plan as described on the site at the time you provide your payment information. As a plan member, you authorize DSO to charge your supplied payment method according to the terms of your selected plan. The subscription period, amount and frequency of the charges will vary depending on the plan you select. DSO reserves the right to correct any billing errors or mistakes even if it has already requested or received payment.
Q: When does my subscription renew?
A: Our Essential level membership is paid monthly, you can cancel anytime.
Your subscription begins as soon as your initial payment is processed. You will be charged the stated rate every 30 days and this fee will automatically renew until you cancel.
Our Plus level membership is an annual minimum commitment, paid up front. Your subscription begins as soon as your payment is processed and will renew automatically, every 365 days until you cancel.
Q: What does the Pro level membership include?
A: Your membership payment in full includes a 2-year subscription to both DSO and the Twinkle Star Dance Curriculum (Twinkle Babies & Twinkle Stars) (TSD). A PRO level membership includes REV PERKS. This subscription does not renew automatically. Your subscription to DSO begins as soon as your payment is processed. All Pro Level memberships are subject to review and approval. You will be contacted directly from TSD within (2) business days to grant access to the curriculum. The TSD Terms and Conditions apply to the curriculum portion of your Pro Level membership.
Q: Can I cancel my subscription?
A: All paid plans (Plus & Pro) with DSO are contract subscriptions. You may cancel your paid membership subscription by contacting a DSO customer service representative at 1-800-579-1805. If you cancel your subscription, you will be able to use the resources in the member area until the end of your subscription term. Your subscription will not be renewed after your current term expires, but you will be required to pay any balance associated with your early termination. Cancellation costs are disclosed to you at the time you signed up for your subscription. DSO does not offer partial plan refunds for cancelled accounts.
Q: Can I downgrade to the free level of membership?
A: If you do not want to continue after the expiration of your plan subscription term, you may downgrade or cancel your subscription within thirty days of being charged for the renewal for an annual plan. DSO offers an Essential level of membership, which gives you full access to the content and resources but does not include a minimum commitment and does not include REV PERKS. You can also downgrade to a Basic membership subscription, which is free and will give you limited access to the features of the site.
Q: Do you offer refunds?
A: All membership payments are non-refundable. There are no refunds or credits for unused or partially used membership or cancellations. If you have a paid membership subscription that is automatically renewed, we will refund the most recent charge to your credit card if:
(i) Your have fulfilled your initial contract period; and
(ii) You have not used your subscription during the current subscription renewal period; and
(iii) You downgrade or cancel your membership and request a refund of the most recent charge to your credit card within thirty (30) days of the most recent charge. Any such refunds will apply only to the most recent charge. DSO does not provide refunds or credits under any other circumstances.
